TERMS & CONDITIONS
ACN (Ireland). Aid to the Church in Need - Privacy Policy
ACN's Privacy Policy covers the various means of communications you may receive from us. The terms and conditions in this notice are primarily concerned with communications related to interactions through the ACN website.
We reserve the right to change the Terms and Conditions of engaging with ACN at any time. Changes to our Terms & Conditions will be posted online. Continued use of this site constitutes your acceptance of this agreement and published modifications. If you are dissatisfied with any area of this site or any of the terms and conditions of using this site, you should discontinue your use of this site.
Address your questions, comments or requests to:
Data Protection Officer,
Aid to the Church in Need,
151 St. Mobhi Road,
Glasnevin,
Dublin 9.
Tel: 01 837 7516
Email: info@acnireland.org
ACN (Ireland) - Our Mission & Values
As a Catholic Charity, we support the Faithful wherever they are Persecuted, Oppressed or in Need. Each year we fund more than 5,000 projects in over 140 countries worldwide, helping to support the Church in its mission, and bringing hope and solidarity to millions of people.
We support important projects which are undertaken by the local Church in the countries where we provide aid, all thanks to private donations, as the foundation receives no public funding.
From building churches to providing catechetical books to emergency aid, our projects range from big to small and cover a whole range of ideas to help nurture the faith internationally and support persecuted and suffering Christians wherever they are in need.
Data Use (How we use your data)
We ensure your personal data is only used in accordance with the specific purpose stated at the time of collection.
We ensure your personal data is not shared with other charities or organisations for marketing purposes.
We ensure your personal data is treated in accordance with privacy laws.
Your information is shared with our authorised third-party suppliers to carry out specific tasks related to our communications with you. Delivering printed publications, dispatching and delivering purchased goods, email notifications.
Electronic Communications
Website
Email
Phone
Data Analysis (How we analyse your data)
We only use the information you provide to us. We rely on you to inform us of any changes to the information you have provided, such as your name and contact details.
We regularly review our data and refine the information we hold to sustain an effective communication approach with benefactors.
Communications (Contact with Benefactors)
We provide benefactors with regular information about our fundraising activities. We provide regular updates across our communication channels to provide transparent information on our primary activities as a charity.
Published Articles: News and Project Updates
Website: Promotion of our fundraising campaigns and other offerings and events.
Newsletter: Highlighting pressing issues and topics every week to those who opt to subscribe.
Mirror Publication: Monthly publication with comprehensive writings related to ACN's mission to those who opt to subscribe. We occasionally publish and distribute special editions of the Mirror.
Administrative Contact
In most cases, we can process your request with ACN with general contact details. On occasion, we may require a telephone number to answer queries or provide an update on a donation or order (If requested).
Fulfiling Gifts (Recognition of gifts)
In recognition of the support of our benefactors, we distribute Thank You letters. You can opt not to be acknowledged for your support by expressing this request while preparing your donation.
Communication Amendments
You can make amendments and or unsubscribe from all the communications you receive from ACN (Ireland) by submitting our Communications Update form here. Please be aware that it may take up to 40 days for your information to be removed from our systems, but we typically process requests within one working week. We will contact you to confirm the completion of your request.
Alternatively, you can:
Tel: 01 837 7516
Email: info@acnireland.org
Complaints
Please address your complaints in writing to National Director, Saint Joseph’s, 151 St Mobhi Road, Glasnevin, Dublin 9, D09 HC82 or Phone 01 837 7516 or email info@acnireland.org
Laws governing this Website
This Website, including these terms and conditions, shall be governed by Irish law. The Irish courts shall have sole jurisdiction over any disputes arising from this Website.
Limitation of Liability
You expressly understand and agree that (to the fullest extent permitted by law), Aid to the Church in Need shall not be liable for any direct, indirect, incidental, special, consequential, exemplary or punitive damages, or any other damages whatsoever, resulting out of your downloading or using or referring to or relying on any information contained on this Site. This Site is provided by Aid to the Church in Need on an “as is” and “as available” basis.
Aid to the Church in Need disclaims all warranties, conditions and undertakings, expressed or implied, to the fullest extent permissible by law. Any information, material or services on this site upon which you rely, you do so at your own risk. Aid to the Church in Need does not guarantee that this Site will be continuously available or error-free or that the server will be free from viruses, infection or other contaminating or destructive properties.
Data Access (Access to your data)
Your information is limited to being accessed by staff members and our authorised third-party suppliers when required to fulfil a request.
You have a right to request a free copy of the personal data we hold about you under the General Data Protection Regulation. You have the right to provide updated information to amend any inaccuracies in our records. If you are under the age of 18, you need permission from your parents/guardians to receive communications from ACN.
Address your questions, comments or requests to:
Data Protection Officer,
Aid to the Church in Need,
151 St. Mobhi Road,
Glasnevin,
Dublin 9.
Tel: 01 837 7516
Email: info@acnireland.org
Personal Financial Data
We are dedicated to ensuring that your financial data is secure. All payments online are processed securely per the Payment Card Industry Data Security Standard. We use Stripe to process online transactions securely. We use WorldPay to process transactions over the phone or post securely. We do not have access to the card details you submit online.
Your Rights
Under the General Data Protection Regulation, you have the right to request a copy of the personal data we hold about you and to have any inaccuracies corrected. You have rights in respect of the personal data you provided to ACN Ireland, including:
Right to be informed
Right of access
Right to rectification
Right to erasure
Right to restrict processing
Right to data portability
Right to object
Refer to our Privacy Policy for more information on this topic.
Cookies
You are free to decline the usage of cookies on this website at any time. Declining the use of cookies from acnireland.org may alter your experience of navigating the website.
Third-party cookies are utilised on the Aid to the Church in Need website to improve your experience on the site. Cookies on this site improve and observe performance, security, sharing and behavioural observations.
Refer to our Privacy Policy for more information on this topic.
Terms and Conditions of Sale
After submitting an order, you will receive an email confirmation that includes acknowledging your order/request. Confirmation emails do not constitute an acceptance of your order/request. All orders and requests are subject to acceptance by Aid to the Church in Need. Once an order or request has been accepted, you will receive an Order Processed confirmation email where applicable. Dispatch usually takes place within seven working days.
You can cancel an order by contacting us with your Order Number or replying to the confirmation email you receive with your specific request. Tel: 01 837 7516
Email: info@acnireland.org
All products sold through this website are intended for the Buyer's personal use or consumption, and not for resale. The Buyer agrees and acknowledges that the products purchased are not for resale. Reselling products purchased from this website is strictly prohibited. The seller reserves the right to verify the intent of any purchase. Suspicious orders, which appear to be for resale purposes, may be cancelled at the sole discretion of the Seller. If the Buyer is found to be reselling or intending to resell products purchased from this website, the Seller may:
a. Terminate the Buyer's account.
b. Cancel pending orders.
c. Pursue legal actions for breach of these terms.
Third-Party Distribution and Shipping
At Aid to the Church in Need (Ireland), we are committed to ensuring that our benefactors receive the items they purchase from our website in a timely and efficient manner. To facilitate this, we have partnered with reputable third-party distribution and shipping services.
Use of Third-Party Services: For the dispatch and delivery of purchased goods, ACN Ireland engages authorised third-party suppliers. These services have been selected for their reliability and commitment to safeguarding your purchased items until they reach you.
Sharing Information with Distributors: To fulfil orders, it may be necessary to share certain information, such as delivery addresses, with our third-party distributors. We assure you that the sharing of this information is strictly for the purpose of delivering your purchases. Our third-party distributors are held to strict confidentiality agreements to ensure your information is protected in accordance with our Privacy Policy.
Delivery Times: While we aim to dispatch orders within seven working days of acceptance, please note that delivery times may vary depending on the efficiency of the third-party distribution service and your location. We appreciate your patience and understanding in this matter.
Responsibility for Goods: ACN Ireland is responsible for your purchases until they are handed over to the third-party distributor. From that point onwards, the distributor assumes responsibility for the safe delivery of your order. In the unlikely event that your items are lost, damaged, or delayed during shipment, please contact us immediately, and we will liaise with the distributor on your behalf to resolve the issue.
Feedback on Shipping Services: We value your feedback on the shipping and delivery service provided. If you have any concerns or suggestions, please do not hesitate to contact us. Your input helps us to continually evaluate and improve our service delivery.
Returns Policy (Cancellations and Returns)
Please notify us in writing within seven days (Or as soon as possible) if you wish to alter or cancel your order. Physical items ordered and received must be returned immediately, in the same condition as received. You must cover the cost of the return of the item/s.
Refunds Policy
Refunds will be processed promptly. Please be aware that it can take up to 30 days for your request to be processed and refunded. Refunds include the total cost of the product or service, including fulfilment and delivery. You are, however, responsible for incurring the cost of returning an item by post.
Pricing & Descriptions
Despite best efforts, we may make an error in the price, imagery or description of an item or service. In this case, we will use our discretion and contact you for an amendment to your order or cancel the order if necessary.
Import Duty
Orders from outside the Republic of Ireland may be subject to import duties and taxes. You are responsible for paying any such import duties and taxes.
Donations (Processing and Fulfilling Donations)
Donations to ACN Ireland are administered as requested in the event of its acceptance. Restricted donations are occasionally allocated to other similar projects when they have been over-subscribed. If you have any concerns about how your donations are administered, you can contact us. Tel: 01 837 7516
Email: info@acnireland.org
All donations are non-refundable.
After submitting a donation, you will receive an email confirmation, where applicable, that includes acknowledgement of your donation.
If you have made a donation of €250 or more in one calendar year, you can help ACN claim tax relief on your donation, making your kind gift go further.
Sign and return a CHY4 Certificate to our office at St Joseph’s, 151 St Mobhi Road, Glasnevin, Dublin 9, D09 HC82. We will take care of the rest of the process for you.
Accessibility (Accessibility features)
This website is built using HTML to understand the page structure, making it easier to use screen readers to navigate.
Links are named appropriately to provide more context about the link.
There is a consideration of the hierarchy of information on each page, ensuring legibility and visual accessibility of information.
Resizable text through browser
Animated sequences where appropriate
Mobile Compatability
Alt Text and Tagging of Content
Use of Materials
Credit Aid to the Church in Need (Ireland) as the source and copyright holder (where applicable) of any information you share. Do not make any amendments to the information you share.
All rights are reserved by Aid to the Church in Need (Ireland)
We do not own some content published by Aid to the Church in Need (Ireland). In this case, we have obtained permission to use this content from the copyright owner. You must request permission to use any information from the copyright owner.
Links to other sites
You are solely responsible for assessing the content and the accuracy of materials linked to third-party websites on this site. These links are provided only for your convenience. By accessing third-party websites, you do so at your own risk
Last Update: 06/03/2024